Read both sets of limits
Check the casino's minimum and maximum beside the limits shown in your Maya account. The smaller number governs the transaction. A transfer that clears the wallet can still sit outside the cashier's accepted range.
Wallet tiers and account status can change available limits. Use Maya's current app and support pages for your profile. A figure copied from an old casino FAQ may have expired months ago.
Confirm the recipient inside the cashier
Generate the payment instruction in the verified casino account and compare the recipient before approving it in Maya. If the name or QR code changes mid-session, cancel the payment and ask official support for a written explanation.
Keep the amount exact. Adding a note, rounding the value or reusing an old QR instruction can break automatic matching and push the deposit into manual review.
Find the withdrawal route early
Some cashiers return funds only to the payment method and account name used for the deposit. Others list Maya for deposits while using a different withdrawal rail. Read that section while the gaming balance is zero.
Ask when identity review happens and which documents are accepted. A first withdrawal is a poor time to discover that the registered name, mobile number or birth date does not match the wallet record.
Keep the reference, then wait for a defined stage
Save the Maya reference, cashier confirmation, amount and time together. For a missing deposit, give support those four details and ask whether the payment was received, matched or credited.
Guard the wallet itself. Casino support can investigate with a transaction reference. It has no reason to request your password, OTP or full login access.